1. Introduction and Acceptance

These Terms of Use ("Terms") constitute a legally binding agreement between VendRush Technologies Limited, a company incorporated under the laws of the Federal Republic of Nigeria ("VendRush", "we", "our" or "us"), and each person or entity that accesses, registers for, browses or uses the Platform ("User", "you" or "your").

These Terms govern the VendRush mobile applications, websites, APIs, software, customer-support channels, communications and related services (collectively, the "Platform"). By creating an Account, clicking an acceptance button, placing an Order or otherwise using the Platform, you confirm that you have read, understood and agreed to these Terms and the Policies incorporated by reference. If you do not agree, you must not use the Platform.

2. Definition of Terms

Account: the profile through which a User accesses the Platform.

Applicable Law: all laws, regulations, regulatory directives and binding governmental requirements applicable in Nigeria or another jurisdiction in which VendRush lawfully operates.

Business Day: a day other than Saturday, Sunday or an officially declared public holiday in Nigeria.

Customer: a person or entity that browses, orders, purchases or receives Products through the Platform.

Delivery Address: the location designated by a Customer for delivery.

Delivery Fee: the amount charged for coordinating and carrying out delivery.

Order: a request submitted by a Customer to purchase Products from a Vendor and, where selected, have them delivered.

Platform Fee: a separately disclosed fee charged for access to or use of specified marketplace or technology services.

Policies: the Privacy Policy, Refund and Cancellation Policy, Cookie Policy, Promotional Terms, Community Guidelines and other policies published by VendRush from time to time.

Products: goods or services lawfully offered by Vendors, including meals, groceries, retail items and permitted pharmaceutical products.

Rider: an independent delivery partner who accepts delivery requests through the Platform.

Services: the marketplace technology, ordering, payment facilitation, communication, customer support and delivery-coordination services provided by VendRush.

Vendor: an independent restaurant, supermarket, market trader, pharmacy, retailer or other merchant registered to offer Products through the Platform.

User: any Customer, Vendor, Rider or other person accessing or using the Platform.

Words in the singular include the plural and vice versa. "Including" and similar words are without limitation. Headings are for convenience and do not affect interpretation.

3. Interpretation and Order of Documents

These Terms shall be interpreted fairly to reflect the parties' commercial intentions. If a provision is invalid or unenforceable, the remainder remains effective to the fullest extent permitted by law. If these Terms conflict with a policy dealing specifically with the relevant subject, the specific policy prevails to the extent of the conflict. Nothing in these Terms excludes or limits a mandatory consumer right.

4. About VendRush and Marketplace Role

VendRush operates a digital marketplace through which Customers may discover and purchase Products from independent Vendors and request delivery by independent Riders. VendRush provides technology, communication, ordering, payment facilitation, support and logistics-coordination infrastructure.

Unless VendRush expressly identifies itself as the seller, the contract for the sale of Products is between the Customer and the relevant Vendor. Each Vendor remains responsible for its Products, prices, listings, inventory, preparation, packaging, quality, safety, licences, taxes and legal obligations. Each Rider remains responsible for deliveries accepted by that Rider, subject to the Rider Agreement and operational policies.

Nothing creates a partnership, joint venture, franchise, employment, fiduciary or agency relationship between VendRush and a Vendor or Rider. The legal nature of each relationship will nevertheless be determined by Applicable Law and the parties' actual arrangements, not merely by the description used in these Terms.

5. Eligibility

You represent that you are at least eighteen (18) years old and legally capable of entering a binding agreement. If you act for another person or entity, you represent that you have authority to bind that person or entity. VendRush may verify eligibility and restrict access where these conditions are not met.

6. Account Registration and Information

Certain features require an Account. You must provide complete, accurate, current and lawfully obtained information and update it when it changes. Information may include your name, telephone number, email address, Delivery Address, business documents, payment information and other information reasonably required to provide the Services, verify identity, prevent fraud or comply with law.

VendRush may reject, restrict, suspend or close an Account containing false, misleading, incomplete, fraudulent or unverifiable information. Registration does not guarantee continued access to any Service.

7. Authentication and Account Security

VendRush may use both password and passwordless authentication, one-time passwords (OTPs), social sign-in or other authentication methods. You must protect your registered phone number, email account, device and authentication codes; must not disclose an OTP to an unauthorized person; and must not sell, purchase, share or transfer an Account without written approval.

If you suspect unauthorized access, you must immediately notify VendRush, secure the phone number or email linked to your Account and follow the security instructions provided. VendRush may temporarily restrict access while investigating. Activity conducted through valid authentication may be treated as authorized unless you promptly report unauthorized use. This does not exclude liability that cannot lawfully be excluded.

8. Identity and Business Verification

VendRush may conduct verification before or after registration, including government-issued identification, photographs, selfie checks, proof of address, phone or email confirmation, payment verification and business or licensing documents. Trusted third-party providers may assist. Failure to complete requested verification may result in restricted access, Order cancellation, suspension or Account closure. Verification is not an endorsement or guarantee of any User.

9. Electronic Communications and Records

You consent to receive operational communications relating to authentication, Orders, payments, delivery, support, fraud prevention, security and legal notices by email, SMS, telephone, in-app or push notification, messaging application or another channel associated with your Account. Operational communications generally cannot be disabled while the relevant Service or Account remains active.

Marketing communications will be sent only as permitted by Applicable Law, and available opt-out methods will be honoured. Electronic records, including authentication, Order, payment, location, communication, delivery, refund and support records, may be used as evidence subject to Applicable Law.

10. Customer Responsibilities

Customers must use the Platform honestly and responsibly, provide accurate contact and delivery information, use authorized payment methods, remain reasonably available, provide lawful access instructions, cooperate with Vendors and Riders, report genuine issues promptly and treat other Users and support personnel respectfully.

The Customer must ensure that the Delivery Address can reasonably be located, relevant building or estate access details are supplied and an authorized recipient is available where required. VendRush is not responsible for avoidable delay caused by inaccurate or incomplete Customer instructions.

11. Acceptable Use

You must not use the Platform to:

· commit or facilitate fraud, crime or unlawful activity;

· mislead, threaten, harass, discriminate against or abuse another User or support representative;

· interfere with the Platform, payments, security controls or another User's access;

· introduce malware, scrape data without permission, reverse engineer restricted software or exploit a vulnerability;

· infringe intellectual-property, privacy or other third-party rights;

· create false Orders, reviews, delivery confirmations, chargebacks or promotional claims;

· circumvent fees, verification, geographic restrictions or safety controls; or

· use the Platform in any way prohibited by Applicable Law or the Policies.

12. Marketplace Orders and Contract Formation

An Order is the Customer's offer to purchase the selected Products from the relevant Vendor. Submission or payment authorization does not by itself mean acceptance. The sale contract is formed when the Vendor accepts the Order through the Platform or begins fulfilment, subject to Applicable Law.

VendRush may refuse, pause, investigate or cancel an Order where reasonably necessary for safety, fraud prevention, legal compliance, technical integrity or protection of Users. The Customer will be informed where reasonably practicable.

13. Availability, Substitutions and Partial Fulfilment

Inventory information is supplied by Vendors and may not be real-time. If a Product becomes unavailable, the Vendor may reject the Order, remove the unavailable item, offer a substitute subject to Customer approval where appropriate, or fulfil the remaining Products. A Customer will not be charged for an unavailable item that is not supplied, subject to any lawful and clearly disclosed adjustment.

14. Product Information and Images

Vendors are responsible for accurate, complete and lawful Product descriptions, prices, allergen information and images. Images may be stock or illustrative photographs. Minor differences in packaging, colour, branding or presentation do not automatically make a Product defective, but this does not affect rights relating to materially misdescribed, unsafe, counterfeit, defective or unsuitable Products.

15. Pricing and Pricing Errors

Vendors generally determine Product prices. Product prices may change before acceptance. Once accepted, the displayed price will generally remain fixed unless there is an obvious pricing error, the Customer agrees to a change or Applicable Law requires otherwise.

If a material pricing error occurs, VendRush or the Vendor may notify the Customer, request confirmation at the correct price or cancel the affected item or Order and facilitate the appropriate refund.

16. Fees, Taxes and Checkout Disclosure

Product prices, Delivery Fees, Platform Fees, processing or convenience fees, taxes and other applicable charges will, where reasonably practicable, be itemised before the Customer confirms an Order. Vendors remain responsible for taxes arising from their sales except where law requires VendRush or a payment provider to collect, withhold or remit an amount.

A fee may be retained only where it was clearly disclosed, relates to a service actually supplied or an irreversible third-party cost, and retention is reasonable and lawful in the circumstances. No fee will be treated as non-refundable where a mandatory refund right applies, where the relevant service was not supplied, or where the cancellation resulted from VendRush's failure, except to the extent permitted by Applicable Law.

17. Payment Processing and Authorization

Payments are processed through third-party payment providers. Available methods may include cards, transfers, USSD, QR codes or other methods introduced or removed from time to time. By placing an Order, you authorize VendRush and its payment providers to verify payment details, seek authorization, charge the selected method, conduct fraud screening and process adjustments or refunds.

VendRush does not store complete card details where they are handled directly by a payment provider. Payment-provider delays or failures outside VendRush's reasonable control may delay an Order or refund. VendRush will take reasonable steps to assist with reconciliation.

18. Promotions and Referral Programmes

Discount codes, cashback, referrals, loyalty rewards and other promotions may have separate eligibility, location, payment-method, expiry and Vendor-participation rules. Unless expressly stated, they have no cash value, are non-transferable and may not be combined. VendRush may amend or withdraw a promotion prospectively, subject to accrued rights and Applicable Law.

VendRush may cancel improperly obtained benefits, recover their value, restrict participation or suspend an Account where there is reasonable evidence of manipulation, duplicate accounts, collusion, fabricated Orders or other abuse.

19. Vendor Acceptance and Rejection

A Vendor may reject an Order for genuine reasons such as unavailability, closure, inability to fulfil, safety concerns, legal restrictions or suspected fraud. If payment has been captured and no Products are supplied because the Vendor rejects or cannot fulfil the Order, VendRush will facilitate an appropriate refund in accordance with the Refund and Cancellation Policy and Applicable Law.

20. Customer Cancellation

A Customer may request cancellation while the option remains available. Cancellation may become restricted after Vendor acceptance, commencement of preparation, customization, Rider assignment or collection. The amount refundable will depend on the reason, stage of fulfilment, Products already prepared, delivery work already performed, disclosed fees and mandatory consumer rights.

Where the Customer cancels without fault by VendRush or the Vendor after non-recoverable fulfilment costs have been incurred, a reasonable and previously disclosed charge may be deducted. Where cancellation results from Vendor rejection, material Vendor delay, material Platform failure or inability to provide the paid service, the Customer will receive the refund for their order excluding platform fees because the services have been rendered.

21. Refunds, Reversals and Processing Time

Refund eligibility is governed by these Terms, the Refund and Cancellation Policy and Applicable Law. Approved refunds will ordinarily be returned to the original payment method unless another lawful method is agreed. Bank and payment-network processing times may apply after VendRush initiates a refund.

VendRush may request photographs, receipts, delivery records, communications or other reasonable evidence. Submission of a complaint does not automatically guarantee a refund; however, VendRush will assess complaints fairly and will not use these Terms to deny a remedy that is mandatory under Applicable Law.

22. Delivery Assignment and Estimates

Delivery times are estimates, not guarantees, and may be affected by preparation time, traffic, weather, distance, access restrictions, demand, safety incidents and events outside reasonable control. VendRush may reassign a delivery where necessary. Material delay will be handled under the Refund and Cancellation Policy and Applicable Law.

23. Delivery Address, Access and Changes

The Customer must confirm the Delivery Address before placing the Order. A requested address change is not guaranteed after acceptance and may result in a revised Delivery Fee, delay or cancellation where the new location is outside the service area or materially changes the delivery. No Rider is required to enter an unsafe, unlawful or inaccessible location.

24. Delivery Verification and OTP

VendRush will require in-app delivery confirmation code. A Customer must disclose a delivery OTP only after the Order is physically received by the Customer or authorized recipient. Disclosure before receipt is at the Customer's risk.

Correct OTP verification will be treated as proof of delivery unless credible evidence shows otherwise. VendRush will investigate a timely report of unauthorized use or non-delivery.

25. Failed Delivery

A delivery may be treated as failed where the Rider reaches the correct Delivery Address, makes reasonable attempts through available contact channels, waits for the period stated in the applicable operational policy, and cannot safely or lawfully complete delivery because the Customer is unavailable, unreachable, refuses delivery without lawful justification or supplied materially inaccurate information.

Perishable or safety-sensitive Products may be disposed. You are not eligible to ask for a refund or a later delivery for a delivery you failed to take or due to your inability to provide accurate delivery details

26. Inspection, Missing Items and Complaints

Customers should inspect Orders promptly and report missing, wrong, damaged, spoiled, unsafe or materially misdescribed Products as soon as reasonably possible through in-app support or support@vendrush.com. The nature and perishability of the Product will be considered when assessing whether a report was timely. Acceptance of delivery does not waive any right that cannot legally be waived.

27. Food Safety, Allergies and Dietary Requirements

Vendors are responsible for food preparation, hygiene, ingredients, allergen disclosures and compliance with health requirements. Customers with allergies or dietary restrictions must review available information before ordering. VendRush does not independently prepare food or guarantee an allergen-free environment. Nothing in this clause limits liability that cannot lawfully be excluded for unsafe Products, negligence, personal injury or death.

28. Pharmaceutical and Regulated Products

Pharmaceutical, age-restricted or otherwise regulated Products may be listed only where lawful. A participating Vendor must hold required licences and comply with prescription, storage, dispensing, labelling and record-keeping obligations. VendRush may require age, identity, prescription or other verification and may refuse or cancel a restricted Order that does not satisfy legal or safety requirements.

Prescription-only medicines may not be supplied without a valid prescription and required professional review. Controlled, prohibited, recalled, counterfeit or unlawfully sourced Products are forbidden. Return and refund rights for medicines may be restricted for health and safety reasons, except where the Product is defective, unsafe, wrongly supplied or a return is otherwise required by law.

29. Prohibited Products and Transactions

Vendors and Users must not list, purchase, transport or facilitate illegal, stolen, counterfeit, recalled, unsafe, used/fairly used, or prohibited Products; weapons or explosives; controlled substances; unlawfully dispensed medicines; hazardous materials not approved for carriage; or any item prohibited by Applicable Law or VendRush policy. VendRush may remove listings, cancel Orders, preserve evidence and report suspected unlawful activity to competent authorities.

30. Ratings, Reviews and User Content

User Content must be honest, relevant, lawful and non-infringing. You retain ownership of content you submit but grant VendRush a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt for formatting, publish and display it for operating, promoting and improving the Platform, for as long as reasonably necessary for those purposes.

VendRush may moderate or remove content that is fraudulent, abusive, discriminatory, irrelevant, unlawful, privacy-invasive or contrary to the Policies. VendRush is not required to publish every review and will not manipulate reviews in a misleading manner.

31. Intellectual Property

The Platform, including its software, source and object code, databases, APIs, algorithms, designs, interfaces, documentation, graphics, text and business methods, is owned by or licensed to VendRush and protected by intellectual-property laws. Subject to these Terms, VendRush grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose.

"VendRush", its logo, slogans, icons, trade dress and related branding are proprietary. No right is granted to use them in advertising, domain names, social-media accounts or commercial promotion without prior written permission.

32. Third-Party Services and Links

The Platform may integrate mapping, payment, analytics, communications, identity-verification or other third-party services and may link to third-party websites. Those services may have their own terms and privacy practices. VendRush does not control or guarantee unrelated third-party services but remains responsible for obligations that Applicable Law places on VendRush.

33. Privacy and Data Protection

VendRush processes personal data in accordance with the Nigeria Data Protection Act 2023, other Applicable Law and the Privacy Policy incorporated into these Terms. Depending on the Service, data may include identity, contact, Order, payment-token, device, communication, support, fraud-prevention and precise or approximate location data.

The Privacy Policy explains the applicable purposes and lawful bases, recipients, service providers, retention, security measures, international transfers, marketing choices, account deletion, data-subject rights and complaint routes. Users must not provide another person's personal data without authority. Vendors and Riders must use personal data received through the Platform only to fulfil Orders, provide support, comply with law or for another purpose expressly authorized by VendRush and the data subject.

34. Location Information

Location data may be used to show nearby Vendors, calculate delivery distance, assign and monitor deliveries, support safety, prevent fraud and resolve disputes. Riders may be required to enable background location while online or carrying out a delivery. Location permissions can be controlled through device settings, but disabling required permissions may prevent relevant Services from functioning. Further details are provided in the Privacy Policy.

35. Platform Availability and Changes

VendRush aims to provide reliable access but does not guarantee uninterrupted or error-free operation. VendRush may maintain, update, replace, suspend or discontinue a feature where reasonably necessary for security, legal, technical or commercial reasons. Where a change materially affects a paid ongoing Service, VendRush will provide notice or an appropriate remedy where required by law.

36. Suspension, Restriction and Investigation

VendRush may restrict an Account, hold an Order or payment where legally permitted, remove content or suspend access where there are reasonable grounds to suspect fraud, safety risk, unlawful conduct, repeated abuse, payment reversal, material breach, licensing failure or threat to the Platform. VendRush will provide notice and a reason where reasonably practicable and lawful, and may request information to complete an investigation.

37. Termination and Account Closure

You may request Account closure through available account settings or customer support, subject to completion of outstanding Orders, settlement of lawful amounts and retention required for legal, fraud-prevention or dispute purposes. VendRush may terminate an Account for material or repeated breach, serious safety risk, fraud, illegality or prolonged inactivity, subject to Applicable Law.

Where appropriate, a User may request review of a suspension or termination through support@vendrush.com. Termination does not affect accrued rights, outstanding payment obligations, pending disputes or provisions intended to survive, including intellectual property, records, disclaimers, liability, indemnity and dispute resolution.

38. Vendor and Rider Agreements

Vendors and Riders are also bound by their respective Vendor Agreement, Rider Agreement and applicable operational policies. If those documents conflict with these general Terms on a matter specific to a Vendor's or Rider's commercial relationship with VendRush, the applicable specialist agreement prevails to the extent of the conflict.

39. Compliance with Law

Users must comply with laws relating to consumer protection, food and product safety, pharmacy and health regulation, taxation, electronic transactions, intellectual property, privacy, anti-fraud, anti-money-laundering obligations where applicable, fair trading, transport, licensing and public safety. VendRush may take proportionate action reasonably required to comply with law or a lawful regulatory request.

40. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, VendRush does not warrant uninterrupted or error-free access; perfect accuracy of every Vendor listing; flawless performance by every Vendor or Rider; continuous availability of every Product; or successful completion of every Order.

VendRush does not exclude any warranty, duty or consumer right that cannot lawfully be excluded. No disclaimer relieves a Vendor of responsibility for its Products or a Rider of responsibility for delivery conduct attributable to that Rider.

41. Limitation of Liability

To the fullest extent permitted by Applicable Law, VendRush will not be liable for indirect, incidental, special or consequential loss, loss of profit, loss of opportunity or loss of data arising from use of the Platform, except where such loss was reasonably foreseeable and resulted from VendRush's breach of a non-excludable duty.

Nothing in these Terms excludes or limits VendRush’s liability for:

(a) death or personal injury caused by VendRush’s negligence;

(b) fraud or fraudulent misrepresentation by VendRush;

(c) wilful misconduct by VendRush;

(d) breach of any data-protection obligation that cannot lawfully be excluded or limited; or

(e) any other liability, consumer right or remedy that cannot be excluded or limited under Applicable Law.

To the fullest extent permitted by Applicable Law, VendRush excludes all conditions, warranties, representations and other terms that may otherwise apply to the Platform, its Content or the Services, whether express, implied or imposed by law, except where such exclusion is prohibited.

VendRush operates a technology marketplace that connects Customers with independent Vendors and Riders. Unless VendRush is expressly identified as the seller or direct service provider, VendRush does not manufacture, prepare, package, prescribe, dispense or sell Products and does not independently perform the delivery services accepted by Riders.

To the fullest extent permitted by Applicable Law, VendRush shall not be liable for any act, omission, representation, breach or misconduct attributable solely to an independent Vendor or Rider, including:

(a) inaccurate Product descriptions, prices, photographs or availability information supplied by a Vendor;

(b) the quality, safety, legality, preparation, packaging, ingredients or suitability of Products supplied by a Vendor;

(c) a Vendor’s failure to comply with licensing, food-safety, pharmaceutical, tax or other regulatory requirements;

(d) delays, accidents, losses, misconduct or unauthorized actions attributable solely to a Rider; or

(e) a Vendor’s or Rider’s failure to fulfil its obligations to a Customer.

This clause does not exclude any liability that Applicable Law places directly on VendRush.

VendRush shall not be liable for any loss or damage caused by:

(a) inaccurate, incomplete or misleading information supplied by a User;

(b) an incorrect or inaccessible Delivery Address;

(c) the Customer’s unavailability or failure to receive an Order;

(d) disclosure of a delivery OTP before the Customer or an authorized recipient receives the Order;

(e) unauthorized access resulting from a User’s failure to secure the User’s device, registered phone number, email account or authentication credentials;

(f) the User’s breach of these Terms or Applicable Law; or

(g) use of the Platform in a manner inconsistent with its intended purpose or VendRush’s reasonable instructions.

VendRush shall not be liable for delays, interruptions or failures caused by circumstances outside its reasonable control, including:

(a) internet, telecommunications or electricity failure;

(b) payment-provider, banking or payment-network disruption;

(c) mapping, navigation, cloud-hosting or third-party service failure;

(d) traffic congestion, severe weather or transportation disruption;

(e) government restrictions, civil disturbance or emergency conditions; or

(f) a Force Majeure Event.

VendRush will nevertheless take commercially reasonable steps to reduce the effect of such disruption and restore affected Services.

The Platform may contain links to or integrations with third-party websites, applications and services. Unless expressly stated otherwise, such links or integrations do not constitute VendRush’s endorsement of the third party. VendRush shall not be liable for loss or damage arising solely from a User’s use of an unrelated third-party website or service.

To the fullest extent permitted by Applicable Law, VendRush shall not be liable for any indirect, incidental, special, punitive, exemplary or consequential loss or damage arising from the use of, or inability to use, the Platform or Services, including:

(a) loss of profit, revenue, business or business opportunity;

(b) loss of anticipated savings;

(c) loss of goodwill or reputation;

(d) loss or corruption of data.

This exclusion applies whether the claim arises in contract, tort, negligence, breach of statutory duty or otherwise, and whether or not the possibility of such loss was foreseeable, except where Applicable Law prohibits the exclusion.

VendRush may suspend, restrict or terminate an Account or Service where permitted under these Terms. VendRush shall not be liable for loss resulting from a lawful and proportionate suspension, restriction or termination carried out in accordance with these Terms, except where the action resulted from VendRush’s negligence, error or breach of Applicable Law.

Nothing in these Terms makes VendRush responsible for compensating a User merely because an Order was delayed, cancelled or unsuccessful. Any refund, replacement, redelivery or other remedy will be determined under the Refund and Cancellation Policy and Applicable Law.

Where VendRush is found directly liable in connection with a particular Order, VendRush’s liability shall be limited to the direct loss reasonably suffered by the claimant in connection with that Order, subject to the exclusions and non-excludable liabilities stated in this Section and any greater remedy required by Applicable Law.

Each limitation and exclusion in this Section applies only to the fullest extent permitted by Applicable Law. If any limitation or exclusion is found to be invalid or unenforceable, the remaining provisions shall continue to apply.

42. User Indemnity

To the extent permitted by law, you agree to indemnify VendRush and its directors, officers, employees, affiliates and agents against third-party claims, losses, penalties, reasonable costs and legal fees arising directly from your material breach of these Terms, unlawful or fraudulent conduct, misuse of the Platform or infringement of another person's rights. VendRush will provide reasonable notice of a claim and will not settle a claim imposing an admission or non-monetary obligation on you without reasonable consultation.

42.1. To the fullest extent permitted by Applicable Law, you agree to indemnify, defend and hold harmless VendRush Technologies Limited, its affiliates, directors, officers, employees, agents, contractors, successors and assigns from and against any third-party claim, action, proceeding, liability, loss, damage, penalty, fine, cost or reasonable legal expense arising directly from or relating to:

(a) your material breach of these Terms or any Policy incorporated into them;

(b) your unlawful, fraudulent, negligent or wilfully wrongful conduct;

(c) your misuse of the Platform or Services;

(d) your infringement of another person’s intellectual-property, privacy, data-protection or other legal rights;

(e) any information, listing, review, image, document or other content submitted by you through the Platform;

(f) your unauthorized use of another person’s Account, payment method, personal information or authentication credentials; or

(g) any Product, service, representation, act or omission for which you are legally responsible as a Vendor, Rider or other business User.

The indemnification obligations contained in this Section shall survive the suspension or termination of your Account and the termination of these Terms.

43. Force Majeure

VendRush is not liable for delay or failure caused by circumstances beyond its reasonable control, including flood, fire, epidemic, war, civil unrest, government action, widespread telecommunications, electricity, cloud-hosting or payment-system failure, widespread cyberattack, transportation disruption or industrial action not reasonably avoidable by VendRush. VendRush will use commercially reasonable efforts to reduce disruption and restore affected Services.

44. Complaints and Customer Support

Questions and complaints may be submitted through in-app support or support@vendrush.com. Users should provide sufficient Order details and supporting evidence. VendRush will acknowledge, investigate and respond within a reasonable period having regard to the nature and complexity of the issue. Users retain the right to complain to the Federal Competition and Consumer Protection Commission, the Nigeria Data Protection Commission or another competent authority where applicable.

45. Dispute Resolution

The parties should first attempt to resolve a dispute through VendRush's official support channels. This requirement does not prevent a User from approaching a regulator or seeking urgent interim relief. If a dispute is not resolved amicably, either party may pursue available remedies before a court of competent jurisdiction in Nigeria.

46. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Nothing in this clause deprives a consumer of a mandatory right or remedy under Applicable Law.

47. Amendments

VendRush may amend these Terms to comply with law, introduce or change Services, improve security, reflect operational changes or improve clarity. The revised version and Last Updated date will be published on the Platform. Material changes affecting Users' rights will receive additional notice where required by law. Continued use after the effective date constitutes acceptance; a User who disagrees may discontinue use and request Account closure.

48. Records and Retention

VendRush may retain transaction, authentication, communication, support, payment, delivery, refund and compliance records for periods required by Applicable Law or reasonably necessary for legitimate business, accounting, safety, fraud prevention and dispute-resolution purposes, as further described in the Privacy Policy.

49. General Provisions

These Terms and incorporated Policies constitute the entire agreement concerning use of the Platform, without excluding representations or rights that cannot lawfully be excluded. Failure to enforce a right is not a waiver. A waiver must be express and in writing. You may not assign these Terms without VendRush's written consent; VendRush may assign them as part of a lawful restructuring, financing or transfer of business, provided mandatory User rights are preserved.

Notices may be sent electronically using the contact information associated with an Account or published through the Platform where appropriate. The English version prevails over a convenience translation to the extent permitted by law.

50. Contact Information

VendRush Technologies Limited

Email: support@vendrush.com

Website: https://www.vendrush.com

Customer Support: through the VendRush mobile application and other official channels published on the Platform.

51. Acknowledgement

BY ACCESSING OR USING THE PLATFORM, CREATING AN ACCOUNT OR PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE LEGALLY BOUND BY THESE TERMS OF USE.